Refund policy

At Workout Active, we want you to shop with confidence. Because workoutactive.com operates as a marketplace and works with multiple suppliers, return conditions may vary slightly by product. However, we always aim to offer fair and reasonable return options.

Return Window

Most items may be returned within 14 days of delivery.
Some products may qualify for an extended 30-day return period.

Please check the product page or contact us if you are unsure which return period applies to your item.

Return Eligibility

To be eligible for a return, the item must:

  • Be returned within the applicable return period

  • Be in the same condition as received

  • Be unused, unworn, and unwashed

  • Include original packaging, tags, and accessories where applicable

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

We do not accept returns for:

  • Sale items

  • Personal-use items, including intimates

  • Any item marked as non-returnable on the product page

For hygiene and safety reasons, some personal products cannot be returned once delivered.

Return Shipping

For most eligible returns, we provide a return shipping label after you contact us and your return is approved.

To request a return, please contact our customer support team with your:

  • Order number

  • Item(s) you wish to return

  • Reason for return

We will then provide return instructions and, where applicable, a return shipping label.

Refunds

Once your return is received and inspected, we will notify you about the status of your refund. If approved, your refund will be issued to your original payment method.

Please note:

  • Original shipping charges may be non-refundable unless otherwise stated

  • Refund processing times may vary depending on your payment provider

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after delivery. We will review the issue and work to provide an appropriate solution.

Contact Us

If you would like to request a return or need help with your order, please contact our customer support team through our website at workoutactive.com.