REPLACE. REPAIR. RETURN.
EASY RETURN
1. Understand our Return Policy
We stand behind the gear we sell. If you aren't 100% satisfied with your purchase, Workout Active offers a no-hassle return window of up to 30 days. We’re here to ensure you get exactly what you need to stay active.
2. Start a Return
Please ensure your items meet our eligibility criteria before starting your return. Contact our support team via email. We’ll guide you through the process.
3. Get an Answer
Once we receive your request, our team will send a follow-up email with step-by-step instructions on how to complete your return.
4. Receive Your Refund
Once your return is received and inspected, we will process your refund directly to your original payment method.
How can we help?
Q: How do I change or cancel my order?
A: To ensure the fastest delivery, orders are sent to our vendors for processing immediately after they are placed. Because of this, we cannot guarantee that an order can be modified or canceled. Please contact us at info@workoutactive.com as soon as possible with your order number. We will check with the vendor and let you know within 24 business hours if a change is still possible.
Q: My shipment was damaged, What can I do?
A: We are sorry if your gear arrived damaged! Immediately reach out to us about damaged products at info@workoutactive.com and we will provide a return label to send the damaged product back. If appropriate, you will be refunded or a replacement order will be shipped out.
Q: Gear was missing from my order, What should I do?
A: Don't worry—your gear may still be on the way! Because we partner with multiple specialized vendors, items in the same order are often shipped in separate packages to ensure you get each product as fast as possible.
Please check your email for multiple tracking numbers. If you have confirmed that all packages have been delivered and an item is still missing, contact us immediately at info@workoutactive.com with your order number, and we will resolve it for you right away.
Q: Where is my package?
A: Once your order ships, you’ll receive a confirmation email with your tracking number and a link to follow your delivery in real time.
If you can’t find your tracking email, please check your spam/junk folder or contact us at info@workoutactive.com with your order number, and we’ll be happy to assist you.
Q: How can I exchange a product?
A: The fastest way to ensure you get the right gear is to return the item you have for a refund and make a separate purchase for the new item. Since our products often ship from different specialized vendors, this ensures your new size or style gets processed and shipped to you immediately without waiting for the return to be fully processed first.
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