ACCOUNT | ORDERS & PAYMENTS
Q: What payment methods do you accept?
We accept all major credit and debit cards, as well as secure online payment methods available at checkout. All transactions are encrypted and processed securely.
Q: Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and manage your information more easily.
Q: Can I change my shipping address after placing an order?
Please contact us immediately at info@workoutactive.com. While we’ll do our best to update your address, we cannot guarantee changes once the order has been processed.
Q: Will I receive an order confirmation?
Yes. Once your order is placed, you will receive a confirmation email with your order details. If you don’t see it, please check your spam/junk folder.
Q: How quickly do you respond to inquiries?
Our team typically responds within 24 business hours.
Q: How can I track my order?
Once your order ships, you will receive a tracking link via email. You can use this link to follow your delivery in real time.
Q: Do I need to pay customs or import duties?
For international orders, any customs duties, taxes, or import fees are determined by your local government and are the responsibility of the recipient.
For our US customers: Under current regulations, most orders valued under $800 USD are eligible for duty-free entry into the United States. For orders exceeding this amount, customs duties may be applied by U.S. Customs and Border Protection upon arrival.
SHIPPING & RETURNS
Q: How do I change or cancel my order?
A: To ensure the fastest delivery, orders are sent to our vendors for processing immediately after they are placed. Because of this, we cannot guarantee that an order can be modified or canceled. Please contact us at info@workoutactive.com as soon as possible with your order number. We will check with the vendor and let you know within 24 business hours if a change is still possible.
Q: My shipment was damaged, What can I do?
A: We are sorry if your gear arrived damaged! Immediately reach out to us about damaged products at info@workoutactive.com and we will provide a return label to send the damaged product back. If appropriate, you will be refunded or a replacement order will be shipped out.
Q: Gear was missing from my order, What should I do?
A: Don't worry - your gear may still be on the way! Because we partner with multiple specialized vendors, items in the same order are often shipped in separate packages to ensure you get each product as fast as possible.
Please check your email for multiple tracking numbers. If you have confirmed that all packages have been delivered and an item is still missing, contact us immediately at info@workoutactive.com with your order number, and we will resolve it for you right away.
Q: Where Is My package?
A: Once your order ships, you’ll receive a confirmation email with your tracking number and a link to follow your delivery in real time.
If you can’t find your tracking email, please check your spam/junk folder or contact us at info@workoutactive.com with your order number, and we’ll be happy to assist you.
Q: Do you offer gift messaging or gift wrapping?
While we do not currently offer physical gift wrapping, you can easily add a custom gift message to your order during checkout. Your personalized note will be included with the shipment. Additionally, most of our vendors include a packing slip that does not list the price, making it perfect for direct gifting!
Q: Do I have to pay for return shipping?
A: Return shipping policies may vary depending on the item and vendor. If your item is damaged, defective, or incorrect, we will provide return shipping support where applicable.
Q: How do I start a return?
Starting a return is simple. Just head over to our No-Hassle Returns page and follow our easy step-by-step guide to get your request processed quickly.
Q: How can I exchange a product?
A: The fastest way to ensure you get the right gear is to return the item you have for a refund and make a separate purchase for the new item. Since our products often ship from different specialized vendors, this ensures your new size or style gets processed and shipped to you immediately without waiting for the return to be fully processed first.
Q: How long does shipping take?
A: Shipping times vary depending on the product and destination and could take 4-6 days, or up to 9-14 days. Estimated delivery times are provided on each product page and at checkout. Some items may arrive separately if shipped from different locations.
Q: Why did I receive only part of my order?
A: To get your gear to you faster, items may ship from different locations and arrive in separate packages. Please check your tracking information for additional deliveries.
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